Returns & Refunds
What we can and cannot accept back, and how to raise a problem with an order.
Last updated 5 August 2026
Opened or unsealed vials cannot be returned. Once a seal is broken we cannot verify a material's identity, purity or storage history, so it can never re-enter inventory. This is a safety and analytical-integrity requirement, not a commercial preference.
What we accept
- Unopened, unused vials in original packaging, returned within 14 days of delivery.
- Damaged in transit — reported within 7 days of delivery, with photographs of the packaging and vial.
- Incorrect item shipped — we cover return shipping and send the correct material or refund in full, your choice.
- Material not matching its Certificate of Analysis — full refund or replacement. Send us your analytical data and we will investigate the lot.
What we cannot accept
- Opened, unsealed or partially used vials.
- Anything returned more than 14 days after delivery.
- Material stored outside the published storage conditions.
- Vials whose lot number does not match the order.
How to start a return
- Email support@sourcecompounds.co with your order number, the lot number and the reason.
- We reply with a return authorisation and instructions. Do not ship anything back before you have one — unauthorised returns cannot be processed or refunded.
- Send the material back in its original packaging.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return. Original shipping was free, so nothing is withheld for it. Return postage is at your expense unless the return is our error or the material was damaged or misdescribed.
Cancellations
Email us as soon as possible. If the order has not yet been dispatched we cancel and refund in full. Once dispatched it falls under the return terms above.